Terms and Conditions of Training
Energy Excellence Course — Fatigue Answers
Last updated: 11 April 2026
Please read these Terms and Conditions of Training (“Terms”) carefully before enrolling in the Energy Excellence Course (the “Course”) provided by Fatigue Answers (“we”, “us”, or “our”), operated by Amir Norris and Aliya Burch. By ticking the acceptance box or using the Course materials, you agree to be bound by these Terms.
1. The Nature of the Service
1.1 Training, Not Medical Treatment
You understand and agree that the Energy Excellence Course is a self-paced educational training programme. It is not medical treatment, psychotherapy, or clinical therapy.
1.2 Personal Effort
Progress requires active participation. You agree to undertake the initial work of changing mental, emotional, and physical habits as guided by the training.
2. Medical Disclaimer
2.1 Not Medical Advice
Our tutors are qualified coaches, not medical doctors. We cannot diagnose conditions, prescribe medication, or provide medical advice.
2.2 Consult Your GP
This Course is not a substitute for conventional medical care. We strongly encourage you to maintain regular contact with your GP or medical professional.
2.3 Diagnosis
If you have not already done so, you should seek a formal medical assessment for your symptoms before starting the Course.
3. Eligibility and Restrictions
3.1 Pregnancy
The Course involves neurological and physiological shifts that may not be suitable during pregnancy. You agree that this Course is not suitable for you if you are currently pregnant.
3.2 Under 16s
Users under the age of 16 must obtain explicit permission from a parent or guardian, who must also review the course material with the student to ensure full comprehension.
4. Results and Testimonials
4.1 No Guarantees
While we share experiences from over 800 course students, we do not guarantee that you will achieve the same or similar results. Outcomes vary based on individual application and circumstances.
4.2 Assumption of Risk
You accept full responsibility for the effects of applying (or failing to apply) the techniques taught in the Course.
5. Intellectual Property
5.1 Copyright
All course materials, including videos, worksheets, the Energy Excellence Process (EEP), and the “Mirror Method” methodology, are the exclusive intellectual property of Fatigue Answers.
5.2 Usage Restrictions
Materials are for your personal, non-commercial use only. You may not teach, reproduce, sell, distribute, or model our proprietary processes for others without express written consent.
6. The Energy Excellence Satisfaction Guarantee
6.1 Eligibility for Refund
We offer a full refund within one year of purchase if, after genuinely engaging with the Course, you feel it has not supported your wellbeing in any meaningful way. We ask for evidence of engagement, not evidence of results. The following conditions apply:
- Engagement period: You must have worked through and applied the course tools for at least 4 months.
- Evidence: You must submit your completed course worksheets to show you have engaged with the material.
- Sequential progress: The Course is designed to be completed in a specific order. Your student log must show that you progressed through the modules in sequence without skipping ahead, as comprehension depends on this.
You have a full year from the date of purchase to request a refund under this guarantee.
6.2 Assessment of Claims
Fatigue Answers will review submitted evidence to confirm the eligibility conditions above have been met before processing a refund.
7. Changes and Governing Law
7.1 Modifications
We reserve the right to change these Terms at any time. Continued use of the Course platform constitutes acceptance of updated Terms. Please check this page periodically for changes.
7.2 Jurisdiction
These Terms are governed by the laws of England and Wales.
By ticking the box on the checkout page, you acknowledge that you have read, understood, and agreed to these Terms and Conditions of Training.
By ticking the box on the checkout page, you acknowledge that you have read, understood, and agreed to these Terms and Conditions of Training.
Questions? Contact us and we’ll be happy to help.